Frequently asked questions

Nope. We come to your company on a predefined schedule, so you don’t need to schedule each order online. Drop your order at your nearest PurpleTie station and we’ll pick it up on the posted schedule.

Feel free to use your online account to update your personal information (billing, contact), and any ongoing cleaning instructions that you may have, like “medium starch” or “no creases”.

For your first order, place your items in any plastic bag and include a note with your name and phone number so we’ll know the bag belongs to you. You will receive a reusable PurpleTie bag with your first delivery to use for your future orders. Important: Please make sure to remove all personal belongings from the pockets of your clothes and close the bag securely.

Your service schedule varies by company and is listed during online registration.

You may also visit the PurpleTie station closest to you for details on our exact delivery schedule. There, you’ll find instructions and our price list posted on the closet. If you need help in finding your closest PurpleTie station, please call our Customer Service toll-free at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.

There is no minimum order for our services other than Wash & Fold. Wash & Fold has a 15 lb minimum because each order is washed separately.

When you register online, provide your Visa, MasterCard, Discover, or American Express card. Each order is charged on the day it is delivered, and you’ll receive a detailed receipt with your order.

If you prefer, we can also set up your account, including your credit card preference, over the phone. Please call our Customer Service toll-free at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.

If you have a specific one-time order request, like an alteration that you’d like done, simply make note of it on a piece of paper and include it with your items.

For ongoing instructions, such as “no creases” or “always box men’s shirts,” add them to Ongoing Order Instructions in your online account.

If you have registered online, simply log in and go to the Account Information page, to update your contact info, billing details, building location, or Ongoing Order Instructions (optional).

You can also add a note to your next order, or call Customer Service toll-free at 1-855-PURPLETIE, Monday through Friday, 10:00am–5:00pm, to update your account.

Used PurpleTie before but never registered online? Create an account and we'll link it to your existing records, so you can manage your information online going forward.

Our guarantee is what you should expect from any service provider. If you are ever unhappy about any aspect of your PurpleTie experience, we will do whatever it takes to make you happy and keep your business, Period! Our Customer Service representatives are here to help answer questions and to help you with any concerns.

Yes, we do! In fact, we own and operate one of the most technologically advanced processing facilities in the world. Not only do we process your items in a 100% perc-free environment with a 6-point inspection process, but we have more technology than anyone else in the biz to help us do it right! Every item you ever submit to us is tracked by garment-specific barcodes that help us ensure accuracy, reliability, accountability, and 100% on-time performance like no one else!

For immediate help, a courteous PurpleTie Customer Service representative is always happy to assist you toll-free at 1-855-PURPLETIE anytime from 10:00am–5:00pm, Monday through Friday. If you prefer, you may also email us at info@purpletie.com and we’ll respond within 24 hours, usually sooner.

Metal hangers: we reuse what we can and recycle the rest. Send yours back with your next order and we’ll take it from there.

Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also send them back into us with your next batch of clothes, and we will recycle them for you.

For your first order, use any bag you have and include the printed Confirmation Page from online registration. If you can’t print it, include a completed order form from your PurpleTie station. We’ll provide your reusable PurpleTie bag with your delivery.