Frequently asked questions

How does today sound? 🙂 As an @Home customer, you can schedule a same-day pickup on our website until 11:30am. We pick up and deliver within a 3-hour window (varies by ZIP code) which you’ll see when placing your order.

For your first order, place your items in any plastic bag and include a note with your name and phone number so we’ll know the bag belongs to you. You’ll receive a reusable PurpleTie bag with your first delivery to use for future orders.

Important: Please remove all personal belongings from the pockets of your clothes and close the bag securely.

Standard turnaround is one business day. If another delivery day works better for you, select it on the delivery calendar when you schedule.

There is no minimum order for pickup or processing. Orders under $30, including the standard $5.99 delivery fee, have an additional $4.99 small-order fee. Wash & Fold orders have a 15 lb minimum charge.

Only if you want to be. You have two choices for each order:

1. Leave outside — Leave your items next to your front door or in another designated spot, using a PurpleTie bag or your own bag. We’ll return them to the same spot.
2. Knock on door — We collect and deliver your items in person. If you’re not home at delivery, we’ll hang them on your doorknob instead.

When you sign up, provide your Visa, MasterCard, Discover, or American Express card. Each order is charged upon delivery, and you'll receive an itemized receipt.

You can easily specify your personal preferences by including a note in your bag of items, or by typing your request in the Special Instructions field of the order screen when you place your order online.

You can change or cancel an order by clicking the “Change / Cancel Order” link on the order page. This lets you review, change, or cancel all of your current orders as available. Of course, a friendly PurpleTie Customer Service representative would also be happy to help — call us toll free at 1-855-PURPLETIE anytime from 10:00am–5:00pm, Monday through Friday.

We’ll provide a barcoded, reusable PurpleTie bag with your first delivery. For your first order, use any bag you have on hand and include a note with your name and phone number.

Our guarantee is what you should expect from any service provider: if you are ever unhappy about any aspect of your PurpleTie experience, we will do whatever it takes to make you happy and keep your business — period!

Yes, we do! In fact, we own and operate one of the most technologically advanced processing facilities in the world. Not only do we process your items in a 100% perc-free environment with a 6-point inspection process, but we have more technology than anyone to help us do it right. Every item you submit is tracked by garment-specific barcodes that help us ensure accuracy, reliability, accountability, and 100% on-time performance like no one else.

For immediate help, a courteous PurpleTie Customer Service representative is always happy to assist you toll free at 1-855-PURPLETIE anytime from 10:00am–5:00pm, Monday through Friday. If you prefer, you may also email us at info@purpletie.com and we’ll respond within 24 hours — usually much quicker.

Metal hangers: we reuse what we can and recycle the rest. Send yours back with your next order and we’ll take it from there.

Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also send them back with your next batch of clothes and we’ll recycle them for you.