About UsPurpleTie came about as a direct result of our personal experience and displeasure with having to always rush to the traditional dry cleaner at the most inconvenient times. We are dedicated to serving you with convenience, efficiency, quality, and care for the environment like no other! And, by further aggregating other complementary services along with our fabric-care roots, we’re continually finding new ways to help you strike that work/life balance, that can otherwise be so elusive in a life filled with to-do’s.
More than anything, the PurpleTie brand is synonymous with world class Customer Service. Our customers know that they can depend on us before, during, and after each order that they entrust in us. We’ve taken an industry riddled with Customer Service horror stories, and turned it on its ear. Reliability, responsibility, and accountability—these are the words that we live by in our approach to Customer Service.
Unlike the typical cleaner, we promise you an unconditional satisfaction guarantee on not only the quality of our services, but also the timeliness of our pick-ups and deliveries. If you are ever unsatisfied with any part of your PurpleTie experience, we will do whatever it takes to make it right. In fact, we’ll make sure that you are so pleasantly surprised with our resolution, that you just might forget you ever had a problem at all.
We want to be where it’s most convenient for you. Whether that means service at your home, or at your work, we will come to you, instead of making you find the time to come to us. And with our health club and day care center locations, we’re finding new and unique ways to be there whenever and wherever you need us. So keep an eye out and you’ll be amazed at how many ways and in how many places you can use PurpleTie to help take the chore out of many of your errands.