Frequently Asked Questions
Feel free to use your online account to update your personal information (billing, contact), and any ongoing cleaning instructions that you may have, like “medium starch” or “no creases”.
You may also visit the PurpleTie station closest to you for details on our exact delivery schedule. There, you’ll find instructions and our pricelist posted on the closet. If you need help in finding your closest PurpleTie station, please call our Customer Service TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.
If you prefer, we can also set up your account, including your credit card preference, over the phone. Please call our Customer Service TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.
If you have instructions that you’d like us to always follow for your orders (e.g. “no creases” or “always box men’s shirts”), you may note this in the Ongoing Order Instructions section of your online account.
Alternatively, to update anything on your account, or to change your billing information, you can either include a note in the bag with your next order, or you can call our Customer Service to make a change over the phone TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.
If you have used our service before, but you did not register online, please feel free to create an online account here, and we will be sure to link your online account with our existing records that we have for you. This way, you can conveniently go online to update your info, moving forward.
Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also send them back into us with your next batch of clothes, and we will recycle them for you.