Wash & Fold laundry pickup in San Bruno

"Kay, the CEO, called me to address all my issues. The customer service was always the best, but this was beyond the call of duty. I took a tour of the plant, learned about the details and the issues of dry cleaning. I took a tour, which anyone can do on request at the walk up counter, and really looked at the issues. This company has what it takes, what I wrote before should be thought about as history and a learning experience. Use this company."

"I was really blown away by what an effort PurpleTie makes. I heard they did two day turn around, and I needed my suits ready fast. Unfortunately, they were already booked up for the day I needed. I wrote to ask them about whether they were still taking orders that day, and the guy told me that while they weren't, he'd be happy to get my reservation in anyway.

Then the next day, I was dumb and had to change some details of the pickup while they were on their way, and yet they managed to get my message and relay it to the driver almost instantly so there wasn't a mistake. Clothes looked great, and came back exactly when they said they would."

"Love PurpleTie!

I heard about them from www.GoodieGrab.com and had an awesome first experience. They are professional, convenient and you feel good using them since they are green."

"I had an issue where I needed to clean some items for a tenant and had never used this service before. I was unsure how the service worked so I probably called and email them 3 times to ask questions but anytime I spoke with someone they were very patient and thorough. Once I received the order back, everything was in pristine condition.

I had made a mistake during the scheduling process and mis-checked a box that I shouldn't have so I called and emailed customer service to let them know of the issue and they had the supervisor Eddie call me back. He was very patient and could not have been more gracious and attentive to the issue. He went absolutely above and beyond what I ever could have expected to help get the issue resolved for me - even though it was my own fault. It's not very often that companies will work with you to try to help you out and they did. I cannot say enough about how amazing this experience has been and I will absolutely use them again in the future."

"What would I do without Purple Tie home delivery? Spend endless hours trucking my husbands shirts to and from a storefront, that's what. It's true they permanently barcode your clothes (I don't care) but the reliable service and high quality cleaning are totally worth the barcode and slightly higher cost. We have had very few problems with their stain removal or cleaning and any problem we had was resolved swiftly with a single call. High five, Purple Tie. You have us for the long haul!"

"I just sent an email to customer service team suggesting they teach a class to other businesses on how to do customer service right. i have been using Purple Tie for more than 10 years and they consistently knock service and quality out of the park. If there is any kind of question with your order, you'll get a call from a very helpful human being who will make sure things get done right. Try the Purple Tie difference. Great, great service. Awesome results. You'll be hooked."